Coaching, Counseling and Discipline - The Do’s and Don’ts of Proper Documentation

Bob McKenzie
From: Oct 12, 2022 - To: Dec 31, 2022
Recorded Webinar


As a manager, your primary function is to “Take Responsibility for Talent Management”. Therefore, it is imperative that managers have the skills necessary to set performance standards, follow up to ensure goals are being met, employees have the proper resources, skills, knowledge, and abilities to perform their job, and the communication skills to keep things on track. 

The most successful managers are the ones who have the ability to work with and motivate their employees to reach their maximum potential. They do this by communicating in a helpful way. These managers have developed the ability to give coaching and counseling in a way that the employee thanks them after the discussion.

Successful managers also have the ability to develop proper documentation in the form of disciplinary action. The struggling managers have a way of alienating employees by disciplining them too often, trying too hard to be nice, or holding things in until they explode.

In this Webinar, participants will learn how to keep things on track in a respectful and supportive way. Even disciplinary actions can be done in a way that is fair, consistent, and supportive.

Areas Covered in the Session:-

  • Taking Responsibility for Talent Management
  • Managing from Day One – Using the 5 tools of a manager; communicating work standards, follow-up, coaching, counseling, and discipline.
  • Setting Standards of Performance
  • Case Study - Newman
  • Coaching Checklist
  • Coaching Cycle
  • Dealing with those who are struggling
  • Discipline
  • Newman Again
  • What Not to do
  • Action Items

Why should you Attend?

If you want to be a superstar, you should attend this webinar. We all need to do better in managing employees. What if an employee files a discrimination complaint against you?  Are you prepared to defend yourself?

From a business perspective, training management employees on how to write documentation and how to use the tools of employee development are undoubtedly the easiest and cheapest things an employer can do to stave off unwarranted employment claims and avoid losing valuable employees.

By understanding how to better communicate with people about their behaviors and or performance, managers will be better able to motivate their employees to a higher level of performance.

Who will Benefit:-

  • Managers
  • Branch Managers
  • Store Managers
  • HR Generalists
  • HR Managers
  • Plant Managers
  • Management
  • Business Owners

Training Options

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