Working with other people is never easy, but some employees make it particularly difficult. When an employee's negative attitude is not addressed properly, other team members become resentful, lose respect for their leadership, and they may develop their own negative attitudes. No one wants a difficult or toxic employee on their team, however, it's something everyone needs to be prepared to address should it arise. Challenging employees can try our patience and drain a lot of time and energy. Turning things around takes skilful management and patience.
Learning Objectives:-
Areas Covered:-
Why Should You Attend:-
How you and your team effectively deal with negative and difficult team members can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization.
Under stress and surrounded by uncertainty, some members of our team become negative and resistant, and are simply more difficult to deal with. Reducing the drama within the team depends on being able to understand and respond appropriately to their behaviours.
Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move these interactions forward, HOW to effectively respond, and WAYS to manage the impact of their behaviour. Identify challenges associated with managing difficult employees, control your own feelings effectively, and create a positive work environment so that you can End frustration, and Act rather than react, to ensure a respectful, effective, and collaborative team.
Who Should Attend:-
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