We live in stressful times. Everyone in a customer service business experiences shouting, cursing, threats and hostility. This class gives real-life lessons on staying calm, and words to use to calm others; it is better to be kind than “right.”

Areas Covered:-

• Controlling your own temper
• A list of words to use
• A list of words NOT to use
• Body language matters
• Ways to show interest in the customer
• Recognize your personality type

Why Should You Attend?

Not only will you learn how to keep your cool, but you will also learn calming words and behaviors. You will be the peacemaker. Customer service is complex in today’s world. Horror stories are all over the news. Using these tools, you will not only calm others but also retain their business.

Who Should Attend?

Multi-family and any others who interact with the public