Difficult people--they are everywhere. Perhaps it’s a colleague who is continually disagreeable. Or it’s subordinate who chronically complains about everything but never takes responsibility for fixing anything. Maybe it’s a customer who treats you rudely as if you are his personal servant. It could even be your boss, who acts like a playground bully when you ask her a question. Perhaps it’s a fellow teammate who gossips and even tells lies about you. Maybe it’s a person you depend on for results who continually misses deadlines and never keeps promises. It could even be a member of your family.
Regardless of their role in life, these chronically frustrating folks waste your time, cost you money, and can make your life miserable. You may wish they would just go away. The reality is that difficult people are here to stay. So it’s inherent on you to do something about it. You may say, “It’s hopeless, there’s nothing I can do to make them change,” and that is probably true – but there is usually something YOU can do to alter the situation.
In this fast-paced, information-packed webinar, you will learn how to diagnose difficult people, analyze your options to deal with them, and take action to improve the situation. In many cases, you may even enhance your relationships with the difficult people in your life. At the very least, you will learn strategies that will make your life more tolerable as you deal with them each day. The important thing is to know what might be your best course of action and act on it.
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