Conflict in the workplace is inevitable. Anger, hurt feelings and distrust are not. Poor conflict resolution skills can lead to high turnover, poor team performance, mismanaged goals and objectives, along with a myriad of personnel and HR woes. 

Why Should You Attend?

• Discover their own conflict “style” and how to leverage that for enhanced teamwork.
• Learn powerful language patterns to communicate differences of opinion and perspective respectfully and productively.
• Master the art of “constructive conflict communication.”
• Enhance relationships by choosing words that create connection and losing words that trigger defensiveness, hostility, and animosity.
• Discover how to work with those whose conflict resolution style is different or dysfunctional.
• Reap the rewards of assertive conflict resolution.
• Master the emotional intelligence skills necessary to thrive even when conflict is present.

Delivered in Pamela’s fast-paced and highly interactive style, this program helps professionals build trust and enhance respect, all while managing conflict productively.  With innovative techniques and one-of-a-kind insight, this program will leave attendees better prepared to manage the eventualities of conflict.