Ineducator Cancellation, Substitution, and Refund Policy
Cancellation (only for Live Webinar):
Ineducator Cancellation, Substitution, and Refund Policy Cancellation (only for Live Webinar):
Cancellations cannot be done when the webinar is paid 72 hours prior to the scheduled date. Refund can be made for payment of fee before 72 working hours of the scheduled date against processing fee of 10 % of the webinar cost. We recommend you to notify us as soon as possible in case you will not be able to attend the session.
Replacement (Only for Live Webinar):
Ineducator provides you with an option of substitution. You can either replace a webinar for a different upcoming session or you can replace yourself with another attendee in place of registered participants. We recommend you to replace a live webinar to avoid the processing fee.
Substitution / Cancellation will not be accepted in the following cases:-
Refund Policy for Live & Recorded Webinars (Pre-Recorded & On-Demand Webinars)
We do not accept any refunds in circumstances where we require postponing the live webinar dates due to unpredictable situations. The registered participants will be provided with an alternative to opt for on-demand webinar of the same postponed session at any day without paying any product subscription fees.
Participants will not be given refunds in situations where customers didn’t get any set of instructions and failed to complain to the customer support before 72 hours of the scheduled live webinar. In case the customers failed to receive instructions or login credentials owing to email bounce or firewall protection, it is their responsibility to inform about the same to the customer support to get the crises solved.
Refund Policy for DVD:
In case if the DVD is destroyed or malfunctioned, customers will be provided with a new DVD post submission of proper evidence which includes a photo or a video displaying damage or malfunction of the product. The damaged DVD should be shipped within a period of 7 days of receiving the damaged product.
Refund Policy for Transcript/ Digital Download:
No money is refunded in case of transcripts and digital downloads.
What If I am not contented with the training provided in the live webinar?
Our webinar sessions are crafted to serve diverse audience with distinguished professional requirements where we put in 100% to cater the needs through our webinars of uncompromising quality and related products. Our belief in complete customer satisfaction lets us share the session highlights and benefits of the webinar on our website. We insist our customers go through the related information before registering. Therefore, in this case, a refund isn’t possible.
Webinars conducted on ineducator are subject to serve the requirements of our customer. ineducator reserves all the rights to terminate/postpone webinars on the subject at short notice with no loss or liability.